The one feature you don’t want to ignore when window shopping: Service
On a cold windy day, can you feel the slight discomfort of being colder than you’d like when you’re watching TV? If so, it’s time to replace your windows.
High-quality windows reduce your energy bills, saving you money for years. And with so many models from which to choose, you may even find a replacement that doesn’t require acrobatic skills to clean. How great is that?
Whether you work with a manufacturer, home improvement store, or contractor, comprehensive service will help you get the most from your investment.
To help you see the value of customer service with more clarity than a new pane of glass, here is a breakdown of services to look for from your window replacement partner.
Professional consultation and measurement
Windows aren’t a one-size-fits-all product. Look for a partner that offers a range of materials and styles, as well as experienced professionals to help you choose.
Pella, a leading window and door manufacturer for more than 90 years, carries windows and doors in wood, fiberglass, and vinyl, including a wide variety of ENERGY STAR®-qualified styles. Schedule an in-home consultation with a replacement professional to find the perfect window for your taste and budget.
“We have installed windows before in another house with another company. When the Pella representative came out we expected it to be more expensive. We were very surprised to find out it was not. The gentleman we talked to showed us the different window options. When it came time to tell us what it would cost, he used his computer and we could see exactly what each window cost. Pella seemed to have a better product and better customer service. We were correct.” – Jody, Butler County, PA.
Well before you install your new windows, you’ll need precise measurements of your existing windows and sills. Rather than risk a miscalculation, find a partner that will take the responsibility of measuring your windows for you.
Pella offers professional measurement of your existing windows, which saves you time, determines the best installation method, and ensures a more efficient installation process.
Unless you’re extremely handy, window installation is not a DIY job. It’s complicated and messy. Go at it alone and you risk stained furniture and floors and weeks of in-home chaos.
Your replacement partner should work with you to develop an installation plan. That plan should include tips for preparing your home, as well as an installation schedule for the job.
Pella Expert Installers, who are re-certified annually, use exclusive installation methods. Their goal is to install your windows per the manufacturer’s approved methods with little to no disruption to your life.
Installers cover the work area with drop cloths to protect your flooring and precious possessions. Upon completion of the installation, the Pella team shows you how to operate, and care for your new windows. They’ll leave the work area cleaner than when they arrived, taking your old windows with them.
Superior warranty protection
Even with trusted, expert installation, you’ll want to protect your investment with a solid warranty and service agreement. Quality windows will last for many years. Find a replacement partner that offers product and installation warranties and a service agreement to complement that longevity.
The Pella Care Guarantee goes the distance. Pella backs your new windows and doors with their Pella Care Guarantee, one of the strongest warranty protections you will find. Their exclusive installation warranty covers installation-related issues, providing you an extra layer of protection exclusively from Pella. Pella even offers a limited life time warranty with all of their wood products.
This added protection comes standard with Pella windows when you have them installed by your local Pella Window and Door Showroom.
Helpful support center
Windows seem simple enough. Open, close. Up, down. But as with any home improvement project, you’re bound to have questions about operation, cleaning, and maintenance. Find a partner that’s easy to reach by phone or email.
Pella’s customer support representatives are available from 8 a.m. to 5 p.m. EST Monday through Friday and from 10 a.m. to 2 p.m. on Saturday. You can also email them anytime. Pella’s online support center provides installation guides, cleaning and maintenance tips, and information for ordering replacement parts.
Let an experienced team help you find energy-efficient windows to replace your drafty, rattling panes of glass. Visit pellapittsburgh.com to browse their selection and find a showroom near you.